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FAQ

How often and in what way are loved ones and friends being contacted? 

Once a week an email summary will be sent from CHARLIE and sent to appropriate family members. Additional real-time notifications and alerts can be set up and customized as required. You can specify your preferred communication method–anything from calls, texts, and/ or emails, etc. Depending on your concerns we will set up automatic alerts. All communications are customizable for you and your family members’ specific needs.

Examples:
If you are worried about your loved one leaving the house late at night you could set an alert if the door opens after 10 pm.


You can set up an alert that sends you an email when your loved one forgets to take their medicine.

How do I set up CHARLIE

You don’t need to worry about a thing! Upon purchase of your AllHealth CHOICE plan, an expert will come in and assess the home. Our experts will customize CHARLIE based upon your concerns, condition and requirements.

How much does this service cost? 

The service is completely customizable and the price is relative to the package you require.

Does insurance cover this? 

Our system provides you with a care navigator, a nurse, and CHARLIE. These three important aspects provide a more complete support plan than you would find in other programs. Unfortunately, this is not covered by insurance at this time.

Is the AllHealth CHOICE service customizable? 

Yes, the service is completely customizable and individualized to the client’s concerns and requirements. An AllHealth CHOICE expert will work closely with you and your family members to assess current conditions (health and living) to help you decide on a comprehensive support plan.

Who has access to my medical information? 

HIPAA regulations require that the client have ultimate say in who has access to their medical records. There are different degrees of access that can be granted to family members and friends.

What if I know I need full in-home care for my parent? 

AllHealth CHOICE will work with a private in-home care representative or other support representatives. Our support plans are completely customizable based on the needs of your loved one, so from minimal to moderate assistance we are able to provide a complete support plan for your loved one.

Is my parent really ready for this? 

AllHealth CHOICE has the perfect balance between support and independence. We allow your loved one to live at home longer independently. Our support plans are customized based on the needs of your loved one making it perfect for people needing all different levels of assistance.

Does this replace my physician? 

No, AllHealth CHOICE is an additional layer of support and monitoring of your health. We work with your physician to ensure the best support plan is in place. Your physician remains in control of your medical health.

 

If you have anymore questions please contact us.